Citizen Services Consultant – Nuuk

About the role

Kommuneqarfik Sermersooq is looking for an engaged, service-minded consultant for its Citizen Services department in Nuuk. The team meets people at every stage of life, from a child's first registration to name changes, moves and weddings, and aims to make citizens feel safe, understood and well helped. The work is varied, combining independent tasks with collaboration with colleagues.

Key responsibilities

• Help and advise citizens on questions and requests
• Handle administrative cases across the department's areas of work
• Help citizens use digital self-service solutions
• Ensure accurate, respectful and efficient case handling
• Work with colleagues and other departments
• Contribute ideas to improve the service

Required profile

• Education in administration or office work
• Friendly, approachable and respectful towards others
• Able to keep an overview and work in a structured way, taking responsibility
• Curious, eager to learn and open to asking questions
• Interest in digital solutions
• Ability to communicate orally and in writing in Greenlandic, Danish and English

What we offer

• A varied day with opportunities to develop your skills
• Good, helpful colleagues and professional support
• The chance to contribute to the development of future citizen services
• A three-month probation period; employment follows the current Greenlandic Self-Government collective agreement
• No personnel housing available

Applicants must submit their application electronically by 18 November 2026, attaching proof of education and previous employment. A criminal record check is required before the appointment can start.